Communication Skills
VetEd: Australian Veterinary Association


COMMUNICATION effectiveness

Create learning develops and facilitates communication skills programs that allow staff to explore and enhance how effectively they communicate with their clients.

Our program helps participants examine and understand different behavioural styles and develop essential communication skills to work more effectively with colleagues and their customers. Effective communication greatly increases staff satisfaction, confidence in their work and creates greater productivity.

Effective communication for clinicians

Client-centred communication specifically focuses on improving clinician’s communication effectiveness with their patients. Whether it is a veterinary or medical field, building effective communication skills creates client confidence and creates a return on investment.

The program examines current communication research and focuses on a number of critical communication skills the clinician is able to identify, discuss and practice during the workshop. This results in improved self-awareness and a commitment to practice and apply learning in the clinic.

Effective communication builds trust, client compliance and results in more favourable treatment outcomes and improved reputation to a clinician service.

The Communicating for Success workshop is eligible for up to 4 VetEd points.


Building a culture of feedback

Building a communication culture in your business, where everyone is comfortable about giving and receiving feedback about their performance, builds peoples’ morale and performance.

Feedback culture starts with leadership. Leaders need to give positive feedback, deliver negative feedback in a constructive manner and importantly encourage feedback for themselves.

This workshop helps promote accountability and buy in from participants who learn to take ownership and feel safe with feedback. Participants learn and practice the ‘give and take’ of feedback to build a communication culture that inspires a constructive culture.

Difficult conversations

A difficult conversation is usually avoided in the workplace because people do not know how to approach the subject and are concerned it will damage their relationship with others.

Conducted poorly or not at all can result in employees become disengaged, resentful and affects their performance.

This workshop allows participants to practice a simple process for building confidence in constructive conversations, which results in greater clarity in the workplace more engaged employees.

Presentation skills

How often have you switched off from a longwinded and content heavy presentation and thought, “this is a waste of time I will never get back”? Businesses depend on staff having highly effective presentations skills for a market edge.

This workshop provides a framework for participants to construct and deliver an effective presentation that is concise, clear and engaging to an audience. Learning and practising the presentation delivery to create attentive audiences who want to know more rather than run out the door.

Ready to grow success?

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